Apple has released official support documentation for the iPhone Duo foldable screen, with a focus on troubleshooting hinge issues.
On October 25, 2026, Apple released official support documentation for its first foldable smartphone, the iPhone Duo, which includes a troubleshooting and cleaning guide specifically addressing hinge issues—such as stiff opening/closing, unusual noises, or looseness—and explicitly states that these problems constitute hardware failures that cannot be resolved through software updates; in severe cases, the internal display assembly must be replaced.
On October 25, 2026, Apple released a set of official support documents for the iPhone Duo foldable smartphone, with the most attention-grabbing being a troubleshooting guide for hinge malfunctions. This guide addresses hardware issues users may encounter in daily use, including the phone failing to open or close fully, unusual noises when folding, and looseness around the hinge area.
Apple recommends that users first remove the protective case and screen protector, then check whether the hinge allows the phone to remain stable at various angles, and inspect for any dirt or dust lodged in the hinge gaps. When cleaning, be sure to disconnect all cables and power off the device; use only a soft, slightly damp, lint-free cloth, and never use cleaners containing bleach or hydrogen peroxide, nor immerse the device in any liquid.
The document explicitly states that hinge-related screen issues are hardware problems and cannot be resolved through software updates or resets. If the problem persists after cleaning and basic diagnostics, users will need to replace the internal display assembly. At present, Apple has not yet disclosed public repair pricing or details of authorized service locations for this model. (Source: IT Home)
